Database Manager

FUNCTION:

The Database Manager serves as the organizational lead for the Constituent Relationship Management (CRM) system, ensuringthe integrity, security, optimization, and strategic growth of constituent data. This role is responsible for establishing and maintaining standardized database governance, overseeing system utilization and integrations, supporting cross-departmental reporting needs, and ensuring staff are effectively trained to leverage the CRM in support of fundraising, finance, and organizational operations.

The DatabaseManager acts as the primarysubject-matter expert for CRM functionality and data processes, proactively identifying opportunities to improve efficiency, accuracy, and insight through effective database management.

REPORTS TO: Sr.Data Strategist

SUPERVISES: Outsourced Partners as Needed

ESSENTIAL JOB FUNCTIONS:

Database & System Management

• Serve as the primary administrator and escalation point for the CRM, including system access, configurations, updates, integrations, and issue resolution.
• Design, maintain, and continuously improve database architecture, data standards, and workflows to support organizational efficiency and reporting accuracy.
• Ensure data integrity, security, and compliance with internal policies and best practices.
• Manage ongoing database hygiene, including data clean-up, deduplication, and standardization.

Reporting & Data Integrity

• Develop, document, and maintain standardized reports and dashboards to support prospecting, fundraising, finance reconciliation, audits, and leadership
• decision-making.
• Train staff to build and interpret reports while ensuring adherence to approved data standards.
• Conduct routine and ad-hoc audits of records, processes, and standard operating procedures (SOPs) to ensure data accuracy and system functionality.
• Act as a liaison between Donor Services, Finance, Campaign, and other internal teams to align system capabilities with business needs.
• Translate operational and fundraising requirements into CRM solutions and workflows.
• Partner with leadership and vendors to evaluate enhancements, upgrades, and new CRM features.

Training & Documentation

• Coordinate and deliver CRM training for new hires and existing staff, including system updates, enhancements, and changes to SOPs.
• Create and maintain clear documentation, job aids, and process guides related to CRM usage and data governance.

Vendor & Strategic Oversight

• Manage relationships with outsourced database partners and consultants, as needed.
• Stay current on trends, tools, and best practices in database management, CRM systems, and reporting technologies, recommending improvements when appropriate.

Other Duties

• Perform other duties as assigned in support of departmental and organizational goals.

MINIMUM QUALIFICATIONS:

Education

• Bachelor’s degree required; degree in information systems, data management, business, or a related field preferred.

Experience

• Minimum of two (2) years of experience in database or CRM management.
• Experience working with donor databases or CRM systems in a nonprofit or fundraising environment preferred.

Knowledge, Skills,and Abilities

• Strong knowledge of database management best practices and data governance principles.
• Advanced analytical and problem-solving skills with a high level of attention to detail.
• Ability to manage multiple priorities, projects, and stakeholders simultaneously.
• Excellent interpersonal, communication, and training skills.
• Demonstrated ability to handle sensitive and confidential information with discretion.

ADDITIONAL JOB INFORMATION:

Position Type

This is a full-time exemptlevel position. It qualifies for all benefit packages. For more information, see the Employee Handbook.

Working Conditions

Mental Demands: Ability to communicate effectively (verbal and written);interpret policies, procedures and data; maintain emotional control under stress.

Physical Demands/Environmental Factors: Must be physically able to operate computers and office equipment; occasional bending, reaching, squatting, kneeling, and twisting; constant walking, speaking and listening; frequent sitting and maintaining close visual attention to the computer; occasional lifting up to 50 lbs.

The Jewish Federation of Greater Dallas is an equal opportunity employer.

NOTE: This job description is not an employment agreement or contract. The COO and/ordesignee have the exclusive right to alter this job description at any time without notice.

Employees of Jewish Federation of Greater Dallas are expected, as required in their specific job functions, to participate in activities, meetings, and committees; to interact and work cooperatively in order to accomplish various goals; to represent one’s self and Jewish Federation of Greater Dallas in a positive, professional manner; and to safeguard sensitive or confidential information from intentional or unintentional disclosure.

Employees are expected to maintain current working knowledge of policies, procedures and guidelines necessary to answer work-related questions and to provide assistance in a timely and courteous manner. Employees are also expected to perform other duties as may be assigned by their supervisor and to contribute to the team efforts of the department and to assist the organization in achieving its strategic goals.